Troubleshooting
My extraction came back thin or empty.
Looking for general questions — pricing, plans, sharing, keyboard shortcuts, what DatIQ can
extract? Those all live in one place now: the DatIQ FAQ. This section
covers only what to do when something has gone wrong.The section number is kept as 14 deliberately, so the existing
/help/14-faq-and-troubleshooting.html,/help/15-…and/help/16-…URLs keep working.
My extraction came back thin or empty. Some pages block automated access or load their content with heavy JavaScript. Try enabling JavaScript rendering in Advanced options, or try a more specific page (e.g. the pricing page rather than the home page).
The AI summary looks generic. Summaries reflect what the page actually exposes. Pages with little text, or that hide content behind logins, give the model less to work with.
"App updated — please refresh." DatIQ ships improvements regularly. If you've had a tab open for a while and an export or action shows this message, just refresh the page and try again.
A batch URL failed. The results table shows the reason next to each failed URL. Common causes are unreachable sites, non-HTML pages, or sites that block automated requests. Other URLs in the batch still succeed.
Nothing here matches my problem. Check the FAQ for general questions about sharing, exports, scheduling alerts, keyboard shortcuts and what each screen does. If it is still not covered, contact us and we will help.